MasTac Bat Co. Warranty
Warranty & Bat Care Instructions
Before initiating a warranty claim, please review the full details of our warranty on this page along with proper wood bat care instructions for your MasTac Bat.
If you have questions about our warranty policy please feel free to contact us via web, email, or phone prior to submitting a claim.
Submit a Warranty Claim
Click to button below to go to our warranty claim form.
MASTAC BAT COMPANY 45-DAY LIMITED WARRANTY
BY USING YOUR MASTAC BAT COMPANY WOOD BASEBALL BAT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING YOUR BAT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE YOUR BAT. RETURN YOUR BAT TO THE DEALER OF PURCHASE. SEE THE DEALER’S RETURN POLICY FOR DETAILS AND/OR ADDITIONAL RETURN REQUIREMENTS.
45-DAY LIMITED WARRANTY
Under this limited warranty, Mastac Bat Company will provide a replacement of your wood bat within sixty (60) days from the date of purchase (“Warranty Period”) for the following 3 conditions resulting from normal field use -- (1) severe denting, (2) structural cracking, or (3) collapsed cupping affecting the bat’s performance. To qualify for warranty service, you must be the original purchaser of the bat and provide proof of purchase from an authorized MasTac Bat Company dealer.
WARRANTY DOES NOT COVER
- Youth models
- Bats subjected to misuse, abuse, or failure to observe care instructions (including, use in commercial batting cages);
- Damage other than the 3 conditions listed above (i.e., normal wear and tear / cosmetic damage);
- Bats subjected to unauthorized modification or alteration, including boning, engraving or other means of “doctoring”;
- Bats purchased from unauthorized dealers (including, bats purchased through (i) auction sites such as eBay or Craigslist, (ii) unauthorized dealers selling via third party marketplaces such as Amazon Marketplace, or (iii) dealers selling altered or doctored bats); or,
- Bats with removed or defaced date codes.
MAKING A WARRANTY CLAIM
DO NOT RETURN YOUR BAT TO YOUR SPORTING GOODS DEALER. Visit www.mastacbat.com and fill out the online bat warranty form to receive a warranty claim number and return address or call (336) 799-4254.
To complete your warranty claim you must send your bat to MasTac Bat Company along with a valid proof of purchase. If MasTac Bat Company determines that your bat is covered by the warranty, then MasTac Bat Company will at its sole option and in its sole discretion (1) replace your bat with the same model bat, or (2) replace your bat with a comparable bat should your bat be discontinued or otherwise unavailable, or (3) provide you with a voucher to be used toward the purchase of other MasTac Bat Company products. If MasTac Bat Company determines that your bat is not covered by this limited warranty, then we will return your bat to you. Note - A replacement bat does not start a new 45-day Warranty Period.
Note - MasTac Bat Company reserves the right to refuse warranty service to any person who, in MasTac Bat Company’s sole discretion, abuses its products or warranty policy.
WOOD BAT CARE INSTRUCTIONS
This bat requires special care, as it consists of carefully selected timber to enhance performance. Please store in a cool, dry place. Keep your bat out of places with excess moisture or extreme temperatures. Store your bat in a vertical position with the handle up. High compression balls may shorten the life of your bat, as well as team usage situations. Do not hit the bat against metal cleats, rocks or anything other than regulation game balls as this will damage your bat and void your warranty. DO NOT use solvents or any ammonia-based products to clean your bat.
HOW THE LAW APPLIES
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and province to province. This warranty applies to the greatest extent permitted by applicable law.
Warranty Claim Form
Submit the warranty claim form below to begin the warranty claim process. After submission, MasTac Bat Co. will email you a warranty claim number along with instructions to return your bat for inspection. Please allow for 2-4 business days to process your warranty claim request.
VETERAN MADE BATS